POLICIES

✨ BUSINESS HOURS + CUSTOMER SERVICE

Please remember that it’s just Dru & I here and we are real people behind this business. We are also mom & dad to 3 beautiful children and I run 2 of our other businesses full time. Please know we are handling yalls orders and artwork daily, I am the sole person for messages and emails & I get to them as quick as I can. I always ask for 48/72 business hours and days to respond.

Customer service responses are generally within 48/72 business hours. Please allow us that time before sending multiple emails, messages or commenting in several places trying to get a response.

 

✨ TURNAROUND TIMES

Turnaround times are always listed on the individual preorder/product and are estimates based on the information we are given at the time of launch. 

Please remember that the turnaround stated for items coming to us here in Texas, not arrival to your doorstep. Once items arrive, they still have to be received, sorted, checked and shipped. 

Delays CAN happen with preorders. Production volume, customs, shipping carriers, remakes, missing information and other things outside of our control can affect timelines. By purchasing a preorder, you are agreeing to the possibility of reasonable delays. 

 

✨ INVOICES / CLAIMING ITEMS

Please only claim or order items you fully intend to purchase. If an invoice is sent, it needs to be paid within the timeframe given.

Repeatedly claiming items and then not paying, deleting comments or ignoring invoices may result in removal from the group.

 

✨ DAMAGED OR MISSING ITEMS

PLEASE inspect your order as soon as it arrives.

Our policy is 48 hours. You have 48 hours from day of delivery to you, to inspect all of your items and message me with any problems or issues. 

Any missing, incorrect or damaged items need to be reported within the 48 hours timeframe We may ask for photos of the item, packaging, shipping label and/or packing information in order to help resolve the issue.

After 48 hours, you assume all responsibility for your package! 

We cannot properly investigate something weeks or months after an order was delivered.

 

✨ ONCE YOU SHIP TO YOUR CUSTOMER

Please make sure you inspect your wholesale items BEFORE forwarding them to your customer.

Once an item has been received, accepted and then shipped by you to your customer, any damage that occurs afterward becomes the responsibility of your business and should be handled according to your own store policies.

 

✨ PREORDER DELAYS / REFUNDS

Preorders are just that — PREORDERS

Production and shipping delays can happen, and refunds will not be issued simply because an order experiences a reasonable delay outside of the estimated timeline. If a delay ever extends beyond what is considered reasonable, we will work with you to find an appropriate resolution. We’re never going to leave you stuck in an unfair situation with no options. Please make sure YOUR customers understand your preorder policies before you presell to them as well.

 

If there is ever an actual issue where an order cannot be fulfilled, we will obviously communicate that and handle it accordingly.

 

✨ PHOTOS, MOCKUPS + CUSTOM DESIGNS

Please do not take our photos/mockups, collect orders from them and then send the design to another supplier to reproduce.

Please do not take our artwork to AI & make your own mock ups unless you can provide the 400DPI & transparent background. We submit your artwork the way you submit it to us, which means manufacturers print exactly what’s given to them. 

 

✨ MOCKUPS

Please remember that mockups are digitally or AI generated representations of the final product. Slight differences in color, placement, sizing, scale or overall appearance can happen once an item goes into actual production, the mockup is not meant to be an exact, pixel-for-pixel guarantee of the finished piece.

 

We are very clear about this and also share IRL photos/videos whenever available so you can see how the finished products look. Small production differences are normal and should be expected when ordering from a digital mockup.

 

✨ MOST IMPORTANTLY — COMMUNICATION + RESPECT

 

I completely understand that everyone has customers asking them questions and that waiting on preorders can be stressful. I will always be as transparent as possible and share updates when I receive them. We typically drop huge order UPDATES each week with all the information we have. These can be found in the featured tab. Always check there before messaging or emailing. 

 

At the same time, disrespect, accusations, blowing up multiple platforms or being hateful toward myself or my team because something is delayed will not be tolerated

We are always happy to help and answer questions — just please give us the same respect and patience that you would expect from your own customers. 

Thank you guys SO much for supporting Psalms & Grace over the years and helping this group continue to grow.

ALL SALES ARE FINAL. DUE TO THE NATURE OF THE PRODUCTS WE DO NOT ACCEPT RETURNS FOR ANY REASON.

COLORS CAN VARY FROM MONITOR TO ACTUAL PRINTS.

ONCE AN ORDER IS PLACED, WE CAN NOT MAKE ANY CHANGES TO THE ORDER! SO MAKE SURE YOUR ORDER IS CORRECT, INCLUDING YOUR ADDRESS AND COUPON CODES BEFORE HITTING SUBMIT.

YOU HAVE 72 HOURS FROM DELIVERY DATE TO INFORM US OF ANY PROBLEMS WITH YOUR ORDER. AFTER 72 HOURS YOUR ORDER WILL BE CONSIDERED CORRECT.

CANCELLING ORDERS CAN ONLY BE DONE THERE WILL BE A 25% FEE FOR CANCELLATION FOR THE ARTWORK & TO RESTOCK YOUR SHIRTS BACK TO INVENTORY.

CANCELLING SQUISHY ORDERS CAN BE DONE THERE WILL BE A 25% FEE FOR CANCELLATION & TO RESTOCK YOUR ITEMS BACK TO INVENTORY.

 

Shipping times can be extended during peak season. All order updates are posted in the facebook group. If your artwork is not print ready, this can extend your ship time as well. Ship times can reach up to 30-45 business days at worst case scenario.